Purpose of the guide

This guide is intended for teachers who have forgotten their Network ID password.

Procedure for changing the password

1. Connect to the site https: // servizi .edu.ti.ch
2. In the " NetworkID " menu (1A) click on Forgot password (1B)
   
3. Then select the first option teachers, AC users or external (2)
   
4. Enter your e-mail address (3A) (name.surname@edu.ti.ch) and enter the "CAPTCHA code" (3B) .
   To continue press Request Password Change (4)
   
5. Open your e-mail box and open the e-mail from cerdd.noreply@edu.ti.ch with the subject Request for change of password IT servizi of DECS (5).
   
6. Enter the following data and finally press Confirm (10):
   1. Network ID (7) in the format "abc123@edu.ti.ch"
   2. The new password (8)
   3. Repeat the new password (9)
      The new password must meet the following criteria:
      • have a length between 7 and 20 characters
      • at least 1 uppercase character
      • at least 1 lowercase character
      • at least 1 number
      • at least 1 special character among:! $ # _ (they are the only ones allowed; punctuation, accents, umlauts, are not recognized by the system)
      • maximum 3 consecutive letters in your name, surname or e-mail