Purpose of the guide

This guide is intended for non-school users who have forgotten their NetworkID password.

Change your password

1. Connect to the site https: // servizi .edu.ti.ch.
2. In the " NetworkID " menu (1A) click on Forgot password (1B)
3. Select the option teachers, AC or external users (2)
   
   
4. Enter the e-mail address with which you registered (3) and press Request password change (4)
   
   
5. Open your e-mail box and open the e-mail from cerdd.noreply@edu.ti.ch with the subject " Request for change of password for DECS IT servizi " (5).
   
   
6. Enter the following data and press Confirm (10):
   1. Network ID (7) in the format abc123@edu.ti.ch,
   2. the new password according to the criteria indicated (8) ,
   3. repeat the new password (9)
      The new password must meet the following criteria:
      • have a length between 7 and 20 characters ,
      • at least 1 uppercase character ,
      • at least 1 lowercase character ,
      • at least 1 number ,
      • at least 1 special character among:! $ # _ (they are the only ones allowed; punctuation, accents, umlauts, are not recognized by the system),
      • maximum 3 consecutive letters in your name, surname or e-mail.