Purpose of the guide

This guide is intended for users of the cantonal administration who have forgotten the password of their Network ID.

Change your password

1. Connect to the site https: // servizi .edu.ti.ch .
2. In the " NetworkID " menu (1A) click on Forgot password (1B)
   
3. Select the first option (... teachers, AC or external users) (2).
   
4. Enter your email address (3) (name.surname@edu.ti.ch) and press Change password (4).
   
5. Open your e-mail box and open the e-mail from cerdd.noreply@edu.ti.ch with the subject Request for change of password IT servizi of DECS (5).
   
6. Enter the following data and finally press Confirm (10):
   1. Network ID (7) in the format abc123@edu.ti.ch,
   2. the new password (8) ,
   3. repeat the new password (9)
      The new password must meet the following criteria:
      • Have a length between 7 and 20 characters ,
      • at least 1 uppercase character ,
      • at least 1 lowercase character ,
      • at least 1 number ,
      • at least 1 special character among:! $ # _ (they are the only ones allowed; punctuation, accents, umlauts, are not recognized by the system),
      • maximum 3 consecutive letters in your name, surname or e-mail.