Practical cases

Problems and solutions

Purpose of the guide

The following guide explains the most common problems and their solutions.

IWB format not supported

With the new update the .IWB format is no longer supported, therefore always save the files from the STI in the .OLF format


Data saved in the USB disappeared

Check if there are any updates available for the STI or for the applications. Try a different USB stick by making a backup before testing.


Image flickers on the STI

In case of image display problems between PC - STI or PC - Visualizer - STI you have to check the HDMI cable or change it.


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