Purpose of the guide
The following guide explains the most common problems and their solutions.
IWB format not supported
With the new update the .IWB format is no longer supported, therefore always save the files from the STI in the .OLF format
DeleteData saved in the USB disappeared
Check if there are any updates available for the STI or for the applications. Try a different USB stick by making a backup before testing.
DeleteImage flickers on the STI
In case of image display problems between PC - STI or PC - Visualizer - STI you have to check the HDMI cable or change it.
Delete